Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. We assist UK players with account, payment and bonus enquiries, including help with deposits, withdrawals, verification and safer gambling resources. We aim to respond quickly and will escalate urgent matters to a dedicated adviser when needed, so you can get practical help with promotions, transaction queries or site access without delay. Advisers are available by email and phone for KYC or bonus queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 assistance for account, payment and bonus enquiries; support for deposits, withdrawals and KYC) |
| General enquiries | [email protected] (site information, verification, technical concerns and general feedback) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission enquiries) |
| Phone | +44 20 7946 4820 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed enquiries, account-related issues or any case that requires documents or explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information helps us process requests faster and avoids unnecessary delays.
Our support team aims to respond quickly: most enquiries are answered within one business day. Simple account or payment questions are usually resolved on first contact, while complex cases such as identity checks or dispute investigations may take longer depending on their nature and required evidence. We’ll keep you updated at every step until the issue is closed.
We value your feedback, so please tell us any suggestions, bugs or ideas to improve the site. Every message is read by our team and used to refine promotions, game selection and usability. Share your thoughts via live chat or the help centre and help us make the site clearer, faster and fairer for all players in the United Kingdom.
