This Privacy Policy explains how we collect, use and protect personal information when you use ViciBet services. We take your privacy seriously and describe below the types of data we process, how we use it to operate accounts and payments, and the choices you have about your information.
We collect information you provide when you register, verify your account or contact support. This may include your name, date of birth, address, email address, telephone number and identity documents. We also keep account details such as username, password hashes and preferences needed to operate your account securely.
We record technical details gathered when you visit our site or use our services, such as IP address, device and browser type, operating system, performance data and connection times. We use this information to maintain site security, ensure compatibility and detect fraud or abusive behaviour.
Transactional data covers deposits, withdrawals, bets, game activity and payment method details. We retain records of payment transactions, currency and timestamps to process payments, resolve disputes and meet our own record-keeping obligations.
We use personal and technical information to provide and improve our services, manage accounts, process deposits and withdrawals, carry out identity checks and comply with legal obligations. We also use data to detect and prevent fraud, to respond to enquiries and to send important account messages. We do not use personal data for marketing unless you have given consent.
We maintain administrative, technical and physical safeguards to protect personal information against unauthorised access, loss or misuse. Access to data is restricted to authorised personnel and third parties who need it to provide services on our behalf. We review our security measures regularly and update them as required.
We use cookies and similar technologies to provide core site functionality, remember preferences and measure site performance. Some cookies are essential for security and account operation; others are used to analyse usage and improve the product. You can manage cookie settings via your browser, but disabling certain cookies may affect site functionality.
Subject to applicable law, users in the United Kingdom have rights to access personal data we hold about them, to request correction of inaccurate data and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. We will respond to valid requests in line with legal requirements.
If you need to access, update or request deletion of your personal data, please contact our support team through your account help centre. We will verify your identity before making changes. Note that certain information may be retained where required for record-keeping, fraud prevention or to comply with legal obligations.
We may share information with third-party service providers that perform services on our behalf, such as payment processors, identity verifiers and technical support providers. We also disclose data where required by law or to protect our legal rights. Any third parties who process data on our behalf are required to keep it secure and use it only for the agreed purposes.
We may update this policy from time to time. When changes are significant we will notify registered users via the account message centre. Continued use of the service after changes indicates acceptance of the revised policy. If you have questions about this policy or how we handle your data, contact our support team through the site.
For clarity, references to Vici Bet within this policy refer to the operator of the services and the data practices described above.
