These Terms and Conditions set out the rules for using ViciBet's website and services and explain the relationship between us and our users. We provide access to gaming and betting services subject to the terms below. By registering an account and using the site you accept these terms and any additional rules that apply to promotions, payments or particular products.
Account holders must provide accurate personal information and keep login details secure. We expect users to maintain only one personal account and to notify us immediately if they suspect unauthorised access. Any activity we reasonably believe to be fraudulent, abusive or in breach of these terms may result in account suspension, withholding of funds and further investigation.
To use our services you must be at least 18 years of age and legally permitted to gamble in your jurisdiction. We may refuse registration or close accounts where eligibility cannot be confirmed. We reserve the right to request identity and address verification documents at any time and to restrict account access while checks are in progress.
Users must not attempt to manipulate games, exploit software faults or place bets in a way that circumvents limits or promotions. Commercial activity, including offering third-party account management or reselling access, is prohibited. Reasonable use of site features is expected; behaviour that places excessive load on our systems or interferes with other users may lead to suspension.
Promotions are subject to specific terms shown at the time of offer. We require that bonus funds and free spins be used in accordance with stated wagering requirements, game contribution rules and maximum bet limits. If we determine a promotion has been abused or used in breach of its terms we may void bonuses, withhold winnings and close accounts.
Payments must be made from an account or method in the name of the account holder. We may apply deposit and withdrawal limits, and certain payment methods may only be used for deposits. Withdrawals are subject to verification checks and may be delayed while documents are reviewed. Processing times and limits vary by method and may be displayed in the cashier. Any fees applied by payment providers are the responsibility of the user.
If you have a dispute, contact our support team at [email protected] and provide relevant details. We will acknowledge and investigate complaints and aim to resolve queries promptly and fairly. If a resolution cannot be reached through our internal process we will explain available next steps and, where appropriate, consider mediation or independent review in line with applicable law.
We may update these terms from time to time. Material changes will be notified by posting revised terms on the site or by contacting you through the account email. Continued use of the site after notification will constitute acceptance of the updated terms. For questions about these terms please contact our Help Centre or [email protected].
Where helpful, Vici Bet will provide guidance on responsible use, account limits and verification requirements; users remain responsible for complying with these Terms and any applicable laws in their jurisdiction.
